Is registration compulsory for shopping on Vivinkaa.com

Registration is not required to shop on vivinkaa.com , you can always log in as a guest & shop on our site.

But, we stronngly recommend to register with us as this would help us provide you a better shopping experience.

Apart from this it would help us keep you updated on various promotions & offers running on the site.

Also, this is the best way to store payment, billing & shipping information for faster check out each time.

How to register on the site

You can register in two ways, one by clicking on the Sign up link on the site or by feeding the details in the pop up window at the beginning

How do I retrieve my password or create a new password

Please click on the forgot my password link on the sign in page & we would send u the link to set up a new password on your registered email id.

How do I add a new shipPing address or edit my personal information

You can modify your default shipping & billing address or any other personal info by editing the My account section.

Are there any charges for registration on vivinkaa.com

Registaration on vivinkaa.com is absolutely free

What is Vogue tree shipping Policy

We at vivinkaa.com are committed to deliver the highest level of customer satisfaction to all our customers.

For all our first time shoppers, shipping will be completely free on your inaugural order.

For order value between INR 0 to 599 , there would be a shipping charge of INR 79

For order value between INR 600 to 899 there would be a shipping charge of INR 99

For order above INR 899, we will be shipping the order to you free of cost

For COD orders, irrespective of order value there would be a additional charge of INR 49

How do I track the status of my order

To track the order status of your order, pls click on the My account section. In this , Pls click on the My order link to check the exact status of your order.

We believe in complete transparency & hence when the order is dispatched from our warehouse , we would intimate you thru a mail & sms on the shipping details.

What is the estimated delivery time

For all metros :- 2 to 4 working days

For non metros :- 4 to 8 working days

For small towns ( serviced thru India post) :- 10 to 15 working days

How do I check if delivery is available on my pin code

You can check about the same on the Pin code serviceability box available on the product page. It would also indicate the estimated delivery time & cash on delivery availability.

In a rare scenario, if your pin code is unserviceable. Pls don’t get disheartened & comeback later as we frequently update the pin code list.

Can I edit or cancel my order after placing It

Once you placed a order, you can only edit or cancel the order if its not been shipped from the warehouse. Post order shipment no updation or cancellation can be done.

Can I change my shipping address after placing the order

You can only change the address if the order has not been shipped. Post order shipment no changes can be done.

What happens if money is debited from my account for an unsuccessfull order

In a rare scenario, if it happens don’t need to worry. Kindly contact your bank for roll back of transaction

Can I check the contents of package before accepting the order

Unfortunately, we don’t have that option at the moment

How would the orders be shipped

All our orders are processed thru reputed courier partners

Only for certain orders which are not serviceable by regular partners, we will be shipping thru India Post

Are my products securely packed

Be assured that all your orders are safely packed in a  tamperproof plastic bag.

What to do if the packet is tampered or open at the time of delivery

We strong recommend not to accept the package & inform us immediately on our helpline number

What happens , if I am not available at the address & the order is undelivered

Our courier partner will call back and check your availability to accept the delivery.We would attempt the next delivery as per your preferred time.

Can I place a bulk order on the site

There would be restrictions in terms of purchase qty , so we recommend you to contact us on our helpline number or alternatively write to us on biz@voguetree.com

Can I place a order over the phone

Yes, you are always welcome to place a order over the phone. Pls contact on our customer care number

Can I place a order for international location

Unfortunately, we are not accepting international orders at the moment

How do I Cancel the order

You can cancel the order before the product is shipped from the warehouse (before you receive the shipped mail)

The order can be either cancelled thru clicking on the My order tab and selecting the item you want to cancel or by calling us on our customer care number.

In case the order has been shipped & not delivered to you, pls call us on customer care & inform the same or do not accept the package & return thru same courier

What happens in case, if the product ordered by me is out of stock

Ideally it will not happen, but in rare scenario if it happens we will inform you immediately & refund the entire amount.

How would my refund be processed in case of cancellation of order

In case of cancellation, undelivered or lost shipment . We will refund the entire amount including shipping charges within next 5-7 days in case of pre paid orders.

For cash on delivery since no payment was made, refund is not applicable

Is it possible to do part cancellation at the time of delivery

At this moment, part cancellation facility is Unavailable.

But, in case you don’t like a product you can always return back it within 7 working days as per the return policy

How do I return a product

In case you don’t like any of the product that you have received or if you have received a wrong product no need to worry, You can place a return request on our website or call uS.

To return a product thru our website , just log into with your registered e mail id & go to the order section & place a return request.

You can place a return request either for the full order or partial order.

you can only return/replace item within 7 days of delivery . Kindly go thru the return policy to understand more details.

What is vivinkaa 7 days return/replacement policy

Vivinkaa offers a 7 days free return/exchange policy. It means that customer can raise a return/exchange within 7 days of delivery of product

Pls find below the checklist to be followed for returning the product

1.Kindly make sure that the products are returned with the original tags & packaging intact , needless to say that it should be unused & undamaged.

2. Original customer invoice to be returned back with product.

3. Any freebie/combo to be returned with the product

Once the returned prodcut is received by us we will do a thorough quality check & the refund will be only initiated once the product passes the quality check.

The refund will be credited to the refund mode selected at the time of initiating the request.

If the product does not pass the quality check (does not meet the above 3 criteria),  than the product cant be replaced & no refund will be initiated.

We will be happy to send the product back to you , if you are willing to bear the reverse shipping expenses.

Will vivinkaa arrange for pick up of the item for return/replacement

We have currently pick up available only for certain selected pin codes. In case we cant pick up from your location, you can self ship the product to us & we will reimburse the shipping amount to you.

Pls provide us the airway/bill receipt before self shipping the product.

What details needs to be provided for bank neft transfer for COD refunds

The following details needs to be provided

Bank account number

Account holders name

IFSC Code (mentioned on cheque)

vivinkaa will not be liable for refund done to incorrect bank account because of error occurred while sending the bank details. Hence, requesting to cross check the bank details before submission

Will I be refunded for the Cod charged as well for the returned product

The nominal cod charge shall not be refunded which is mentioned on the invoice

How long does it take to receive the refund of the product

Refund amount will get credited to your Credit card/Debit card/Net banking within 7 to 10 after the returned product has reached us & it passes the quality.

For COD orders , refund will be initiated to the bank account provided by you.

(Kindly go thru the return policy to understand the criteria in details)

Where do I self ship my returned product

Kindly self ship the product on the below mentioned address

Fashion cottage Pvt Ltd,

D/3,22, Sagar sangam co op hsg soc, Mahada lane 2, Lokhandwala township, Kandivali e, Mumbai – 400101

Pls ensure that the product is self shipped thru reliable courier & the return checklist guidelines are followed.

Kindly share the scan copy of AWB/Courier receipt by mail or call us on customer care number

What are the different modes of payment acceptable on Vivinkaa

You can use any of the following payment methods

Credit card

Debit card

Net banking

Cash on delivery ( only for selected locations) . Pls check availability on product page.

How do I use the COD (cash on delivery) option & is there any restrictions

Cash on delivery option can be availed for a purchase upto INR 15000. A non refundable convenience charge of INR 49 is applicable on all COD orders irrespective of invoice value.

To avail the Cash on Delivery (COD) mode of payment, please select the Cash on delivery option on the payment page. Cash on Delivery option is available only in selected pincodes

Why am I being charged VAT ( Value added tax) on my order

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments.

VAT will have to borne/paid by the ultimate consumer of the product.

Is it safe to shop on Vivinkaa.com using my debit or credit card

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways.

Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.

Can I pay by cheque / demand draft upon delivery of my item

Unfortunately, we don’t accept any cheque or demand draft at this moment.

What should I do, my transaction has failed but still money has been debited from my account

No need to panic as it will get reversed immediately, Pls contact your bank.

Gift Wrapping & Gift cards

Unfortunately, Gift wrapping & Gift card option is currently unavailable on vivinkaa.com.

But, we would be soon launching it. Pls leave a mail on customer service & we will notify about the services as soon as it is active

How do I receive my INR 250 welcome coupon for vivinkaa.com

We love our customers & its just a way of welcoming to our family. Its just a token of appreciation from our side

When you register with your e-mail at voguetree.com, you will receive a Welcome e-mail with a unique welcome coupon code.

You can use this coupon on both discounted and non-discounted products by applying it on the coupon box on the prodcut page while checking out.

What is the validity of the Coupon & how do I use it

The welcome coupon is only valid for 3 days from the date of issue and can be used only once to avail INR 250 off on a purchase of INR 999 and above

Is the welcome coupon valid for all the products available on vivinkaa.com

Yes, it can be used for any product for your first purchase on vivinkaa.com

Can I club multiple coupons in single purchase

No multiple coupons cannot be applied at the same time

My welcome coupon doesn’t work

The coupon wont work if the total value is less than INR 999 or if the validity has expired.

Can I encash the welcome coupon amount

No , it cannot be encashed nor refunded

What happens to the welcome coupon in case of a returned or cancelled order

In this scenario, welcome coupon value wont be refunded but only the paid price would be credited to your account.

But in case of a unsuccessful order, the welcome coupon would be rolled back to your account

What is a promo coupon

Promo coupons are basically deal coupon to make your shopping experience more exciting.

It’s a coupon which can be applied across all products while shopping to avail great discounts , we would be issuing this occasionally to mark some promotions.

Minimum purchase value will be applicable to avail any promo coupon

it can be used only once within the validity period.

You can use this coupon on both discounted and non-discounted products by applying it on the coupon box on the product page while checking out.

The promo coupons can neither be encashed nor refunded

What to do if the packet is tampered or open at the time of delivery

We strong recommend not to accept the package & inform us immediately

Can I place a bulk order on the site

There would be restrictions in terms of purchase qty , so we recommend you to contact us on our helpline number or alternatively write to us on biz@vivinkaa.com

Can I place a order for international location

Unfortunately, we are not accepting international orders at the moment

My welcome coupon doesn’t work

The coupon wont work if the total value is less than INR 999 or if the validity has expired.

Can I encash the welcome coupon amount

No , it cannot be encashed nor refunded

What happens to the welcome coupon in case of a returned or cancelled order

In this scenario, welcome coupon value wont be refunded but only the paid price would be credited to your account.

But in case of a unsuccesful order, the welcome coupon would be rolled back to your account

What is a promo coupon

Promo coupons are basically deal coupon to make your shopping experience more exciting.

It’s a coupon which can be applied across all products while shopping to avail great discounts , we would be issuing this ocassionally to mark some promotions.

Minimum purchase value will be applicable to avail any promo coupon.

it can be used only once within the validity period.

You can use this coupon on both discounted and non-discounted products by applying it on the coupon box on the prodcut page while checking out.

The promo coupons can neither be encashed nor refunded

Vivinkaa respects your privacy.

Vivinkaa believes that you, as our online visitor, have the right to know our practices regarding any information we might collect when you visit our website.

Personal Information

Your personal details that are collected through our website(s), such as your email and contact/address details are kept private and secure and will only be used to keep you informed regarding any updates to this website and about any other company related items. Your Personal information will not passed to any 3rd party outside the Vivinkaa Companies. You also have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, please write to us at the details below enclosing your postal details. Protecting your order information is our first concern. Vivinkaa makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

Trading on Website / Secure Ordering

By using our website for trade and retail you are indicating your agreement to the terms of this privacy policy. If you disagree with any of our terms, then please do not use our site. We reserve the right to alter the terms of this policy at any time. Changes will be notified to you using the e-mail address you provide to us (if any) or by an announcement on this site. Your continued use of this site will indicate your agreement to such changes. We may ask you to provide personal information on our website shopping cart when you choose to buy a product or service. This information may include your name, mailing address, phone number, credit card number, all of which are necessary to the ordering of products/services on Vivinkaa Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect, maintain, or use personal information from our Website about children under the age of 16. We request that persons under the age of 16 not use our Website without supervision from a responsible adult. If a child whom we know to be under the age of 16 sends Personal Information to us, we will only use that information to respond directly to that child, notify parents, or seek parental consent.

Copy Right Notice

Copyright © 1997-2016 vivinkaa. All rights reserved

Change in Policy

We may amend this Privacy Policy at any time by posting the amended terms on the vivinkaa.com website. All amended terms shall automatically be effective 30 days after they are initially posted on the website

Welcome to www.vivinkaa.com.

By accessing or using this Site, you (User) agree to comply with the terms and conditions governing User use of any areas of the vivinkaa website (the Site) as set forth below.

USE OF WEBSITE

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose except as expressly permitted by Vivinkaa. Vivinkaa and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Vivinkaa believes that User conduct violates applicable law or is harmful to the interests of Vivinkaa or its affiliates.

PROPRIETARY RIGHTS IN CONTENT

User acknowledges that the Vivinkaa website contains content, including but not limited to text, images, graphics, logos, typefaces, icons, audio, video and software, and other material (collectively Content) that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is the exclusive property of Vivinkaa and protected by international copyright laws. All software used on this website is the exclusive property of Vivinkaa and protected by international copyright laws. The Content and software on this website may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Content of this website is strictly prohibited.

SUBMITION OF INFORMATION OR CONTENT

Vivinkaa welcomes User comments, information and submissions (collectively, Submission). Vivinkaa, however, does not assume any obligation with respect to any Submission and no confidential or fiduciary understanding or relationship is established by Vivinkaa receipt or acceptance of any Submission. All Submissions become the exclusive property of Vivinkaa and its affiliates. Vivinkaa and its affiliates may use any Submission without restriction and User shall not be entitled to any compensation.

THIRD-PARTY CONTENT

Neither Voguetree, nor its affiliates, nor any of their respective officers, directors, employees, or agents, nor any third party, including any Provider, or any other User of this website, guarantees the accuracy, completeness, or usefulness of any Content, nor its merchantability or fitness for any particular purpose. In some instances, the Content available through Voguetree may represent the opinions and judgments of Providers or Users. Voguetree and its affiliates do not endorse and shall not be responsible for the accuracy or reliability of any opinion, advice, or statement made on this Site by anyone other than authorized Voguetree employees. Under no circumstances shall Voguetree, or its affiliates, or any of their respective officers, directors, employees, or agents be liable for any loss, damage or harm caused by a User’s reliance on information obtained through Voguetree. It is the responsibility of User to evaluate the information, opinion, advice, or other Content available through this website.

ONLINE CONDUCT

User agrees to use this website only for lawful purposes. User is prohibited from posting on or transmitting through Vivinkaa any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law.

If Voguetree is notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by User, Voguetree may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such Content from Voguetree. Voguetree may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Voguetree; or (iii) to protect the rights or property of Voguetree, its Users or Providers.
Voguetree reserves the right to prohibit conduct, communication, or Content that it deems in its sole discretion to be harmful to individual Users, this website, the communities that make up Voguetree, or any rights of Voguetree or its affiliates or any other party. Notwithstanding the foregoing, neither Voguetree nor its Providers can ensure prompt removal of questionable Content after online posting. Accordingly, neither Voguetree, nor its affiliates, nor any of their officers, directors, employees, or agents, nor Providers shall assume liability for any action or inaction with respect to conduct, communication, or Content on Voguetree.

DISCLAIMERS AND LIMITATION OF LIABILITY

User agrees that use of this website is at User’s sole risk. Neither Vivinkaa, nor its affiliates, nor any of their respective officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors or the like (collectively, Providers), warrant that this website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through this Site. THIS WEBSITE IS PROVIDED BY VIVINKAA ON AN AS IS AND AS AVAILABLE BASIS. VIVINKAA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VIVINKAA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VOGUETREE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Under no circumstances shall Vivinkaa or any other party involved in creating, producing, or distributing this website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use this website, including but not limited to reliance by a User on any information obtained from Vivinkaa or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Vivinkaa’s records, programs, or services. User hereby acknowledges that these disclaimers and limitation on liability shall apply to all content, merchandise, and services available through this Site. In states that do not allow the exclusion of limitation or limitation of liability for consequential or incidental damages, User agrees that liability in such states shall be limited to the fullest extent permitted by applicable law.

GENERAL

This User Agreement shall be construed and governed in all respects by the law of India / Maharastra, India as such laws are applied to agreements entered into and to be performed entirely within Pondicherry between Pondicherry residents and without giving effect to any principles of conflicts of law. This User Agreement sets forth the entire understanding and agreement between User and Vivinkaa with respect to the subject matter hereof and terminates, cancels and supersedes any and all oral or written agreements, understandings, statements, representations and warranties heretofore made relating to the subject matter hereof.